Appointments and Hours

Opening Hours

Monday: 8:45am to 3:00pm
Tuesday: 8:45am to 3:00pm
Thursday: 8:45am to 3:00pm

We are closed on Wednesdays, Fridays, weekends and public holidays, and for two weeks over the Christmas period each year. Dates are published on our website.

Our hours are growing in line with demand. Please check our website or call reception for the most current times.

Appointments

Booking

Book online here, any time via HotDoc, or call reception on 02 5626 5151 during opening hours. New patients are warmly welcome.

Appointment Types

  • Suitable for one main health concern

  • Suitable for two main issues or more complex concerns.

    Initial perimenopause, menopause and weight management consultations require a longer specialised appointment. Please advise reception when booking.

  • Phone follow-up appointments are a core part of care for many of our patients, particularly for medication check-ins and the ongoing management of perimenopause, menopause and weight management. Phone consultations are currently bulk-billed.

    Phone consultation billing is subject to change. Please confirm current arrangements when booking.

Follow-up Care Pathways

For conditions such as perimenopause, menopause and weight management, Dr Beck's standard follow-up approach includes a one-month phone consultation to address any concerns and troubleshoot adverse effects of medication, followed by a three-month face-to-face appointment to review treatment efficacy and make any appropriate changes. This structured approach ensures you are always supported, even between clinic visits.

Urgent Matters

If your concern is urgent and cannot wait for the next available routine appointment, please tell reception when you call. Our team will assess the situation and make the most appropriate arrangements. This may be a same-day booking, a nurse consultation or direction to a suitable urgent care service.

On-the-Day Appointments

We hold a number of on-the-day appointments for existing patients with urgent health needs. These can be booked online from midnight the night before, or by calling reception. We will always do our best to accommodate you.

Cancellations and Non-Attendance

We send an SMS reminder 24 hours before your scheduled appointment. If you are unable to attend, please reply to confirm your cancellation and no charge will apply. We will offer your time to another patient in need.

If you do not confirm your cancellation and do not attend, a non-attendance fee will apply: $50 for a standard appointment and $100 for a long appointment. These fees are not covered by Medicare.

If you need to cancel after the SMS reminder window, please call reception as early as possible on 02 5626 5151.

Elara Clinic is not an emergency service. If you or someone else is in immediate danger, please call 000.

For urgent care needs outside of our opening hours:

Coffs Harbour Urgent Care Centre :

Level 1, 343/345 Pacific Highway, Coffs Harbour. Phone: (02) 6602 9780. Open 7 days, 7am to 7pm. Walk-in only. Bulk-billed.

See www.coffsharbourucc.com.au for appropriate presentations.

Coffs Harbour Health Campus Emergency Department:

345 Pacific Highway, Coffs Harbour. Phone: (02) 6656 7000. Open 24 hours, 7 days.

Coffs Harbour Mental Health Service:

Suite 2, Ground Floor, 27/29 Duke Street, Coffs Harbour. Phone: 1800 595 212. Free service. Monday to Friday, 8am to 6pm; Saturday by booking.

Lifeline:

Phone: 13 11 14. Text: 0477 13 11 14. Available 24/7 at lifeline.org.au.

After Hours and Emergency Care